RETURNS
RETURNS
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Our policy lasts for 30 days. If it has been more than 30 days since your purchase, unfortunately we are unable to offer refunds or exchanges.
To be eligible for a return, your item must be unused and in the condition in which you received it. It must also be in its original packaging.
Certain types of merchandise cannot be returned. For example, perishable goods such as food, flowers, newspapers or magazines cannot be returned. Likewise, we do not accept intimate or sanitary products, dangerous materials or substances, or flammable liquids or gases.
Other items that cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted: (if applicable)
* Books with obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, audio tapes, or vinyl records that have been opened.
* Any item that is not in its original condition, is damaged or missing parts for any reason not due to our error.
* Any item returned more than 30 days after delivery
Refunds (if any)
After we receive and inspect your return, we will send you an email to let you know that we have received your returned item. We'll also let you know if your refund is approved or declined.
If approved, your refund will be processed and your original credit card or payment method will be automatically credited within a few days.
Late or lost refunds (if any)
If you haven't received a refund yet, please check your bank account again first.
Then contact your credit card company as it may take some time for your refund to be officially posted.
Then contact your bank. There is often a processing time before a refund is posted.
If you have already completed all of these steps and have not yet received your refund, please contact us at Proliana@gmail.com.
Sale or promotional items (if applicable)
Only regularly priced items are eligible for refund. Unfortunately, discounted or sale items are not.
Exchanges (if applicable)
We will only replace items that are initially defective or damaged. If you need to replace yours with the same item, please email us at Leonellc@protonmail.com and send your item to Sepapaja tn 6, Tallinn, 15551, Estonia.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once your returned item is received, a gift card will be mailed to you.
If the item was not marked as a gift at the time of purchase, or if the person making the gift had the order sent with the intention of returning it to you at a later date, we will send the refund to you and they will know that you returned it. Your gift .
Expedition
To return your product, you must send it to the following postal address Sepapaja tn 6, Tallinn, 15551, Estonia.
You are responsible for the shipping costs of returning your item. They are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are sending an item worth more than £75 we recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.
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Our policy lasts for 30 days. If it has been more than 30 days since your purchase, unfortunately we are unable to offer refunds or exchanges.
To be eligible for a return, your item must be unused and in the condition in which you received it. It must also be in its original packaging.
Certain types of merchandise cannot be returned. For example, perishable goods such as food, flowers, newspapers or magazines cannot be returned. Likewise, we do not accept intimate or sanitary products, dangerous materials or substances, or flammable liquids or gases.
Other items that cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted: (if applicable)
* Books with obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, audio tapes, or vinyl records that have been opened.
* Any item that is not in its original condition, is damaged or missing parts for any reason not due to our error.
* Any item returned more than 30 days after delivery
Refunds (if any)
After we receive and inspect your return, we will send you an email to let you know that we have received your returned item. We'll also let you know if your refund is approved or declined.
If approved, your refund will be processed and your original credit card or payment method will be automatically credited within a few days.
Late or lost refunds (if any)
If you haven't received a refund yet, please check your bank account again first.
Then contact your credit card company as it may take some time for your refund to be officially posted.
Then contact your bank. There is often a processing time before a refund is posted.
If you have already completed all of these steps and have not yet received your refund, please contact us at Proliana@gmail.com.
Sale or promotional items (if applicable)
Only regularly priced items are eligible for refund. Unfortunately, discounted or sale items are not.
Exchanges (if applicable)
We will only replace items that are initially defective or damaged. If you need to replace yours with the same item, please email us at Leonellc@protonmail.com and send your item to Sepapaja tn 6, Tallinn, 15551, Estonia.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once your returned item is received, a gift card will be mailed to you.
If the item was not marked as a gift at the time of purchase, or if the person making the gift had the order sent with the intention of returning it to you at a later date, we will send the refund to you and they will know that you returned it. Your gift .
Expedition
To return your product, you must send it to the following postal address Sepapaja tn 6, Tallinn, 15551, Estonia.
You are responsible for the shipping costs of returning your item. They are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are sending an item worth more than £75 we recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.